Returns and Exchanges

1. Returns and Exchanges

We accept returns and exchanges under the following conditions:

• The request is made within 7 days of delivery.
• The item is unused, unopened, and in its original condition and packaging.
• Proof of purchase must be provided.
• Return shipping costs are the responsibility of the customer unless the return is due to an error from Lana Line.

2. Exceptions

For health and safety reasons, the following items are non-returnable:

• Opened perfumes or beauty products.
• Used makeup or personal care items.
• Sale or promotional items (unless defective).

3. Refunds

• Once returned items are inspected and approved, refunds will be processed to the original payment method within 7–14 business days.
• You will receive an email confirmation once your refund is completed.

4. Order Cancellations

• Orders may be canceled before shipment without penalty.
• Once shipped, cancellations will follow the standard return policy.

5. Contact

For assistance with shipping, delivery, or returns, please contact:
Info@lanaline.com

6. Policy Updates

Lana Line reserves the right to modify this policy at any time.
All updates will be posted on this page with the effective date clearly indicated.